Last Updated: April 19, 2025
Welcome to FurFam. These Terms of Use govern your access to and use of the FurFam website and services. Please read these Terms carefully before using our services.
By accessing or using FurFam, you agree to be bound by these Terms of Use. If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using our website, uploading content, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms that may apply.
We may modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of FurFam after any changes indicates your acceptance of the modified Terms.
2. Services Description
FurFam provides custom pet merchandise services, allowing you to upload pet photographs that are transformed into customized products. Our services include:
- Generating instant design previews of customized pet merchandise
- Creating and manufacturing custom pet-themed products
- Processing and shipping orders
- Customer support related to our products and services
3. Account Registration and Security
When you create an account with FurFam:
- You must provide accurate, current, and complete information
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
4. Ordering and Payment
4.1 Order Process
When placing an order with FurFam:
- You will select products, upload pet images, and review instant design previews
- You are responsible for reviewing and approving the design preview before completing your purchase
- By approving a design and completing your purchase, you confirm that the preview meets your expectations
- We will process and ship approved orders within the timeframe specified on our website (typically within 48 hours)
4.2 Payment Terms
- All prices listed on our website are in US dollars unless otherwise specified
- We accept payment through the methods indicated on our website
- Payment must be received in full before we process your order
- You represent and warrant that you have the legal right to use any payment method you provide
4.3 Shipping and Delivery
- Shipping times are estimates and not guarantees
- We are not responsible for delays due to shipping carriers, customs, or other factors beyond our control
- Risk of loss and title for items purchased pass to you upon delivery to the carrier
5. User Content and Licensing
5.1 User Content
"User Content" includes any images, photographs, or other content you upload to our website. By uploading User Content:
- You retain ownership of your User Content
- You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of providing our services to you
- You are solely responsible for your User Content and the consequences of uploading it
5.2 Content Restrictions
You agree not to upload User Content that:
- Infringes on any third-party intellectual property or privacy rights
- Contains illegal, obscene, defamatory, threatening, or otherwise objectionable material
- Contains viruses, malware, or other harmful code
- Violates any applicable law or regulation
5.3 Copyright Ownership
You represent and warrant that:
- You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use your User Content
- Your User Content does not violate the privacy rights, publicity rights, copyright, contractual rights, or any other rights of any person or entity
6. Intellectual Property Rights
6.1 FurFam Content
All content on our website, excluding User Content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of FurFam or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for personal, non-commercial purposes. This license does not include:
- Modifying or copying our materials
- Using any material for any commercial purpose
- Attempting to decompile or reverse engineer any software contained on our website
- Removing any copyright or other proprietary notations
- Transferring the materials to another person or "mirroring" the materials on any other server
6.3 Trademarks
The FurFam name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of FurFam or its affiliates. You may not use these marks without our prior written permission.
7. Prohibited Activities
You agree not to:
- Use our website in any way that violates any applicable law or regulation
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
- Use the website to advertise or offer to sell goods and services
- Impersonate or attempt to impersonate FurFam, a FurFam employee, another user, or any other person or entity
- Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which may harm FurFam or users of the website
- Use the website in any manner that could disable, overburden, damage, or impair the site
- Use any robot, spider, or other automatic device to access the website
- Introduce any viruses, Trojan horses, worms, logic bombs, or other harmful material
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website
8. Product Policies and Guarantees
8.1 Preview Accuracy
Our instant preview feature is designed to provide an accurate representation of the final product. By approving a design preview, you acknowledge that:
- The final product will substantially match the preview shown
- Minor variations in color, proportion, or appearance may occur due to differences in printing, manufacturing, or display settings
8.2 Returns and Refunds
Our return and refund policy is as follows:
- If your product significantly differs from the approved preview, we will offer a replacement or refund
- If your product arrives damaged or defective, we will offer a replacement or refund
- Custom products that match the approved preview but do not meet your expectations for other reasons may not be eligible for returns
- To request a return or refund, contact our customer service within 30 days of receiving your order
9. Disclaimer of Warranties
Your use of our website and services is at your sole risk. Our website and products are provided on an "AS IS" and "AS AVAILABLE" basis. FurFam expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty that:
- The website will meet your requirements
- The website will be uninterrupted, timely, secure, or error-free
- The results obtained from the use of the website will be accurate or reliable
- The quality of any products, services, information, or other material purchased or obtained will meet your expectations
10. Limitation of Liability
To the maximum extent permitted by law, FurFam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the website
- Any conduct or content of any third party on the website
- Any content obtained from the website
- Unauthorized access, use, or alteration of your transmissions or content
In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing our website or purchasing products during the past six months.
11. Indemnification
You agree to defend, indemnify, and hold harmless FurFam, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the website.
12. Governing Law and Jurisdiction
These Terms of Use and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of or related to these Terms of Use or the website shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.
13. Severability and Waiver
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver by FurFam of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
14. Entire Agreement
These Terms of Use, our Privacy Policy, and any additional terms that may apply constitute the entire agreement between you and FurFam regarding your use of our website and services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
15. Contact Information
If you have any questions, concerns, or comments about these Terms of Use, please contact us at:
